Stint

Click here for Stint Teams Terms and Conditions.

Welcome to Stint. Stint Ltd operates a Mobile App (Stint App) which enables individuals to pick up ad hoc work shifts at local businesses at times that work for you (Stint Service). The Stint Service is brought to you by Stint Students Ltd (we or us or our). These terms and conditions apply to your use of the Stint App and apply to the Stint Service (Stinter Terms).

We refer to the shifts provided by the Stint Service as Stints.

If you have any questions about the Stinter Terms please contact us via using the Stinter support features on the Stint App or by writing to us at support@stint.co

Stint Terms and Conditions

Last updated: 2024

Key information document

This document sets out key information about your relationship with Stint Students Ltd.

Further information can be found on the Stint App.

You may raise concerns about a breach of agency workers' rights by us with the Employment Agency Standards Inspectorate who can be contacted by phone on 020 4566 5333, by email at eas@beis.gov.uk or by post at Employment Agency Standards Inspectorate, Old Admiralty Building, Admiralty Place, London, SW1A 2DY.

General information:

Name of employment business:	Stint Students Ltd
Name of your employer (if different from the employment business):	N/A
Type of contract you will be engaged under:	Contract for services
Name of entity who will normally be responsible for paying you:	Stint Students Ltd
How often you will be paid:	In the week following a Stint
Contractual Rate of Pay	For an Under 21 Stinter, £10.21 per hour For an Over 21 Stinter, £11.44 per hour
Total Rate of Pay	£11.44 per hour, which for an Under 21 Stinter will include rolled-up holiday pay, calculated in accordance with clause ‎8 and as itemised on your payslip
Deductions required by law from your pay:	Income tax, national insurance, student loan (if applicable
The nature and amount (or method of calculation) of other costs and deductions affecting your pay:	Employee pension contributions equal to 5% of your qualifying earnings if you are eligible
The nature and amount (or method of calculation) of fees for goods and services:	None
Annual holiday entitlement and holiday pay:	Calculated on the basis set out at clause 8 below.
Non-monetary benefits:	None

Example pay statement for one week for an Under 21 – where we are your only form of employment, earnings thresholds for tax are not reached and you are not eligible for auto-enrolment to the pension scheme:

	7 hours per week at £11.44+ per hour*
Gross pay (estimate, including holiday pay):	£80.08
Holiday pay	£8.61
Deductions required by law (estimate):	None
Other costs and deductions (estimate):	None
Fees for goods or services (estimate):	None
Net pay (estimate):	£80.08

*Maximum working hours may be affected by visa conditions.

About Stint Students Ltd

The Stint App is licensed to Stint Students Ltd, a company registered in England under number 11281159, with its registered office at Labs, The Stables Market, London, England, NW1 8AH

Changes to Stinter Terms

We may need to change the Stinter Terms to reflect changes in law or best practice or to deal with additional features which we introduce.

We will notify you of any changes in writing (which may include by push notification), and your continued use of the Stint App serves as your agreement to be bound by such changes. Significant changes will be notified to you by email in advance.

Definitions

In these terms and conditions:

AWR 2010: the Agency Workers Regulations 2010 (SI 2010/93).
Business: has the meaning given to it in clause ‎1.1.
Conduct Regulations 2003: the Conduct of Employment Agencies and Employment Business Regulations 2003 (SI 2003/3319).
Confidential Information: any information or matter in whatever form which is not in the public domain and which relates to our (or any group companies) or the Business’ business, affairs, customers, products and/or finances or any business contacts.
Contractual Rate of Pay: the underlying contractual rate of pay for each Stint which will, unless indicates otherwise on the Stint Details, be
1. For an Under 21 Stinter, £10.21 per hour
2. For an Over 21 Stinter, £11.44 per hour.
Data Protection Laws: the Data Protection Act 2018, the UK General Data Protection Regulation and any other mandatory laws applicable in England and Wales regarding data protection.
Documentation: The electronic documentation relating to the Stint App.
Intellectual Property Rights: any and all rights under patent law, copyright law, trade secret law, trademark law, and any and all other proprietary rights.
Other Qualifying Payments: any remuneration payable to the Stinter (other than their basic hourly rate), which is not excluded by virtue of regulation 6 of the AWR 2010, such as any overtime, shift premium, commission or any bonus, incentive or rewards which are directly attributable to the amount or quality of work done by a Stinter and are not linked to a financial participation scheme (as defined by the AWR 2010).
Over 21 Stinter: in respect of a Stint, a Stinter who is 21 years old or more at the time of the relevant Stint.
Qualifying Period: the 12-week qualifying period as defined in regulation 7 of the AWR 2010, subject to regulations 8 and 9 of the AWR 2010.
Qualifying Stinter: any Stinter who at the relevant time is entitled to the rights conferred by regulation 5 of the AWR 2010 and in particular has been provided to the Business (whether by us or any third party) for the Qualifying Period and in respect of whom we have complied with our obligations under clause ‎‎7.
Relevant Period: has the meaning given in regulations 10(5) and (6) of the Conduct Regulations 2003.
Relevant Terms and Conditions: the relevant terms and conditions for any particular Qualifying Stinter as defined in regulation 6 of the AWR 2010.
Standby Stint: a set period of time during which a Stinter is free and available to perform Stints as further explained at clause ‎‎6 below.
Stint Details: the details provided on the Stint App for an agreed Stint as recorded by us in our systems and viewable in both the Stinter version of the Stint App and the Business version of the Stint App as further explained in clause ‎5.1 (Finding Stints).
Stinter Terms: as defined in the opening paragraph of these terms.
Stint Service: as defined in the opening paragraph of the Stinter Terms.
Stint HQ Slot: a Stint at our head office in which case the Business is Stint Ltd.
Stinter: any User who is undertaking a Stint (we also refer to Stinters as you in these terms).
Total Rate of Pay: for each Stint, the total rate of pay recorded in the Stint Details, usually (or in default) £11.44 per hour and which, for an Under 21 Stinter, will include rolled-up holiday pay, calculated in accordance with clause 8.5 and as itemised on your payslip. This rate be paid for each hour worked during a Stint and pro-rata for any time which is not a complete hour and is subject to deduction of tax and NIC's (if applicable) and any other deductions that Stint is required to make by law.
Under 21 Stinter: in respect of a Stint, a Stinter who is less than 21 years old at the time of the relevant Stint.
Uniform Options: the following nine items of uniform which may be required by the Business in order to do a particular Stint: white collared shirt, white plain t-shirt, black collared shirt, black plain t-shirt, black jeans with no rips, black formal trousers or black formal skirt, black formal leather shoes, black clean trainers, black long socks.
User: any registered user of the Stinter version of the Stint App limited to individuals aged 18 or over.

About the Stint App

The Stint App is a platform which helps Users make themselves available to registered businesses (Businesses) to do temporary, short-time work (we call each individual job like this a Stint).

The Stint App is continually evolving (we think that’s a good thing), so we reserve the right to change it at any time. Send any feedback to us at support@stint.co - thanks!

We may update, suspend, withdraw or discontinue all or any part of the Stint Service without notice although we will endeavour to keep Stinters aware of all changes.

Each Stint will be a separate commitment

For each Stint that we offer and you validly accept, a separate commitment for services is created, beginning at the point in time the Stint starts and ending at the point in time the Stint ends (each a Stint Commitment). These Stinter Terms constitute an overarching contract in respect of your provision of Stints and your Stinter Commitments.

For each Stint Commitment, subject to clause ‎‎‎5.1, the Stint Details together with the Stinter Terms set out the entire agreement between us and the Stinter for the supply of the Stinter’s services to the Business and replaces any conflicting statements or representations made on the https://stint.co/en-gb/for-stinters and support.stint.co websites and on the Stint App.

These Stinter Terms constitutes a contract for services and not a contract of employment between us and you (including where you are working a Stint HQ Slot) or between you and the Business. Given that each Stint Commitment is a separate commitment and there is no obligation to offer or accept Stinter Commitments, no probationary period applies and we may cease to offer further Stinter Commitments without notice. The fact that we have, or a Business has, offered you work, or offers you work more than once, shall not confer any legal rights on you and, in particular, should not be regarded as establishing an entitlement to regular work.

While you are not doing Stints, no Stint Commitment or rights to pay or benefits shall arise.

Our role in helping you find Stints

For the purposes of the Conduct Regulations 2003, in supplying the services available to you through the Stint App, we act as an employment business in relation to the introduction and supply of Users to Businesses.

The Stint App is a platform that connects Users and Businesses for temporary, short-term, mostly ad-hoc and unskilled work as fully described in the Stint Details. The nature of the platform means that there may be periods when no suitable Stints are available for any particular User, including you. The functionality and algorithms of the Stint App principally determine the suitability of a Stint as between a Business and a User. We are not responsible to you in any way if the Stint App doesn’t connect you to Businesses for Stints or if any Stints you are offered or accept are not suitable for you. Please note that we do not filtrate Stints according to any disclosed allergy, dietary or other restrictions, and you must ensure that you verify that you can attend the Stints you apply to, and that you inform the Business of any such restriction. If you are not offered any Stint or not getting suitable Stints do let us know so that we can try and resolve the issue.

We are not obliged to offer a Stint to you or any User and you will not be obliged to accept any Stint offered by the Stint App, including when you have signed up for a Standby Stint slot.

Keeping your profile and other relevant information up to date

Stint is only available for Stinters aged 18 or over, by registering on the Stint App you confirm that you are of the required minimum age.

To facilitate the effective operation of the Stint App, you must complete and maintain an up to date accurate and truthful profile, including your identity and contact details on your Profile.

As part of the onboarding process, we will also ask you to submit to us via the Stint App a short video introducing yourself (as further explained in the Stint App). We will review your application, including your video to assess your customer service skills or potential (the Onboarding Video).

Please let us know if there are particular Stints that would not be suitable for you, or which are of no interest to you and let us know of any disabilities requiring reasonable adjustments, special needs or other issues that could affect your ability to do a Stint.

Stints are unskilled placements, but we may at our or the Business’ discretion, provide short trainings to you (for which you will be paid the default Total Rate of Pay), relevant to the type of Stint you will be carrying out.

As part of the on-boarding process you must inform Stint of any periods of time which you have worked for any of the Businesses on the Stint App in a hospitality role via any third party or directly. This is so we can consider any impact this might have on the Qualifying Period. Similarly, if you are working for other employment businesses whilst using the Stint App it is important that you let us have details.

Finding and Attending Stints

Finding Stints

When Stints are available the following details will be posted on the Stint App:

identity of the Business
the position and the type of work the Stint involves;
the location and hours of work for the Stint;
the date and time the Stinter needs to start work and how long the Stint will last;
any risk to health or safety known to the Business and what steps the Business has taken to prevent or control such risks;
the Total Rate of Pay;
any expenses payable by or to the Stinter for the Stint; and/or
any uniform requirements, (together the “Stint Details”).

You acknowledge that as part of the process of trying to match you with a Business for a Stint, the Stint App will make available to the Business any information that may be in your Profile including personal data. This is necessary for the performance of the services available to you through the Stint App and so that we can perform our contract with the Businesses. For more information please refer to our Privacy Notice.

For each Stint that you are offered, you can choose whether to accept it. It’s up to you. But before you accept a Stint check that the timing and location works for you and that you have the required Uniform Options.

If, either before or during the course of a Stint, you become aware of any reason why you may not be suitable for a Stint (including ill health), you must notify us without delay using the Stinter support features on the Stint App. This includes where the nature of the Stint has been changed by the Business so that the new Stint is not the Stint you had accepted and is no longer appropriate.

Stinters accepting Stints promise to:

co-operate with the Business's reasonable instructions and accept the direction and supervision of any responsible person in the Business's organisation;
observe any relevant rules, policies, procedures and regulations of the Business of which the Stinter has been informed or of which the Stinter should be reasonably aware including regarding anti-harassment;
take all reasonable steps to safeguard their own health and safety (including taking any rest breaks to which the Stinter is entitled and keeping well hydrated) and that of any other person who may be present or be affected by their actions on the Stint and comply with the health and safety policies of the Business;
behave in a courteous and professional manner during each Stint (including towards the Business, other staff members and customers) and towards Stint staff at all times – this means no abusive, discriminatory, harassing or bullying behaviour and no violence or swearing;
not do anything which may bring us (or our group companies) into disrepute, including attending a Stint whilst under the influence of drugs or alcohol, smoking in the workplace or behaving in a dishonest or illegal manner;
not use a mobile phone during a Stint other than as required by the Stinter Terms;
have a valid and subsisting leave to enter and remain and the right to work in the United Kingdom for the duration of a Stinter’s use of the Stint App (and any Stint) without (in relation to such leave) any conditions which may preclude or have an adverse effect on a Stint;
attend any training required by us or the Business; and
abide by the terms and working time allowance of any visa (or similar document).

If a you break any of these important promises, we may suspend, disable or terminate your use of the Stint App or disable the Stint App from offering Stints. For the avoidance of doubt, our ability to suspend, disable or terminate a User’s use of the Stint app shall not be limited to the above listed promises.

If you are working under a visa (and especially a student visa), you must, where relevant, keep careful track of hours in respect of Stints to ensure not to breach any legal limits on working time and must not accept a Stint if the Stint would take you beyond applicable limits. Please note that, where relevant, in calculating hours of work, you must also include hours worked (including voluntary work) for any person or business outside of the Stint App.

Uniforms

Whilst you are not required to have all items of the Uniform Options, the more Uniform Options you have the wider the variety of Stints likely to be available to you. We are happy to assist you with the reasonable costs of purchasing any required Uniform Options. To coordinate this please contact us using the Stinter support features on the Stint App. You should not purchase any items without first receiving authorisation in writing from our support team. To claim reimbursement you should send proof of purchase and a photograph of the purchased item to the our support team (or as directed). All uniform purchases reimbursed by us must: (a) only be used for the purposes of Stints; (b) be maintained in good condition; and (c) be delivered to us when such item is no longer being used for Stints, for example, if you are no longer signed up to the Stint App. If you fail to return any item of Uniform in accordance with this clause ‎‎‎5.8, you will be required to repay us the amount reimbursed by us for that item. We reserve the right to issue guidance on or to alter the terms of the uniform reimbursement scheme and may withdraw the scheme altogether, at any time without prior notice.

Checking in for Stints

For all Stinters whose right to work was verified after 30 September 2022 (and a very small number of Stinters whose right to work was checked prior to this date), every time that you arrive at a Business site where you have not previously worked, the Business is required to conduct a “likeness” check against the photographic identity evidence previously verified by Stint Ltd (or us). If you do not agree to this “likeness” check you will not be allowed to carry out the Stint. On arrival at the Stint location (once any “likeness” check has been conducted by the Business) you must scan the Business’s QR code to check-in for the Stint.

Punctuality

The Stint Details provide the starting time for each Stint and you must not accept Stints if you are unable to arrive on time. We owe a responsibility to the Businesses to ensure that Stinters arrive promptly for Stints, and depending on location data we may request confirmation of your location and estimated time of arrival before you leave for your Stint and when you arrive. In order to be able to monitor estimated Stinters’ arrival times we use location data to track the location of the Stinter who has accepted a Stint relative to the relevant Stint. You must therefore ensure that the location data setting on your smartphones is switched on for at least two hours before the start time of your Stint and until your Stint has completed. If the location data setting is not switched on in time we will send you a reminder to switch on your location data setting. If, after being reminded, your location data setting remains switched off we will automatically re-allocate your Stint to another Stinter.

If you fail to confirm your journey or arrival in accordance with clause ‎‎5.10 or, for whatever reason, we are not reasonably satisfied that you will turn up in time to a Stint, we are entitled to reallocate your Stint to a replacement Stinter. In the event of re-allocation, a cancellation notification will be sent to you and you are absolutely forbidden from attending at the Stint. For the avoidance of doubt, where Stints are re-allocated, you will not be paid any cancellation fee.

If you do not adhere to the uniform requirements in the Stint Details or are late to your Stint (even if it has not been re-allocated), the Business has a right to turn you away and if it does then the Stint will be cancelled and you will not have a right to be paid or to receive a cancellation fee. The same applies in the event that you fail to comply with the right to work “likeness” test or in the event that the Business fails to verify your “likeness”.

On time but not early

You should not start working at a Stint before the commencement time in the Stint Details, but you should ensure that you are ready to commence work as soon as your Stint commences (e.g. you should be in uniform, with your belongings put away on starting the Stint). Unless special circumstances apply, you will only be paid for time worked from the Stint start time specified in the Stint Details.

Sending a replacement

You are prohibited from sending another individual (whether or not the individual is also a Stinter) in your place to a Stint. In such event, the Stint will automatically be cancelled and:

we reserve the right to suspend or terminate your account; and/or
we may, at our sole discretion, reduce your pay or require you to reimburse us for the loss and damage we suffered as a result of the Stint being cancelled.

Health, Hygiene and General Concerns

If you are unwell or otherwise suffering from a condition which prevents you from working with food or which may be contagious to others you must let our support team know immediately so that your Stint can be reallocated and you must not accept or perform any Stints. Your rating will not be affected if you cancel a Stint on short notice in these circumstances, but you must provide us with a sick note from your doctor without undue delay.

You are entitled to an unpaid rest break of 20 minutes where a Stint is over six hours.

If you need to raise any issues or concerns about a Stint, including any matters relating to health and safety, please contact us using our support features on the Stint App or, where you are unable to access the Stint App, by email to support@stint.co and inform a responsible person at the Business without delay.

Stinter Property

Take care of your personal belongings. Any personal property taken to a Stint (including your uniform) is at your own risk. We are not liable for any loss, damage or theft of your personal property during a Stint or from the premises of a Stint.

Cancellations

You are subject to our cancellation policy. This is kept up to date via our Frequently Asked Questions at https://stint.co/en-gb/faq/stinter. We have summarised the policy below. The terms of the full cancellation policy will prevail over the below to the extent there is any conflict.

Cancellations by the Stinter

Please avoid cancelling Stints. If you do need to cancel a Stint please do so through the Stint App. The more notice provided, the easier it will be for us to find a replacement Stinter.

We have the right to apply the relevant penalty to any cancellation by you (e.g. 3-star, 2-star, 1-star ratings depending on the length of notice provided) or to terminate or place your account on hold if you cancel your Stint at short notice.

You may appeal a cancellation penalty and we will be happy to consider all representations and we reserve the right to require verification of any representations.

Cancellations by the Business

Whilst we do our best to discourage Businesses from cancelling Stints, this is ultimately outside of our control. We will inform you about a cancellation as soon as possible by push notification and any cancelled Stint will disappear from your profile on the Stint App. Please do verify with our team by WhatsApp if you think that a Stint has been cancelled. Subject to our sole discretion, you may be paid compensation where a Business cancels a Stint depending on how much notice has been provided. For more details on our cancellation policies please contact our support team. We will credit any relevant portion of any received cancellation fee to you on your next payslip.

Where a Business has concerns as to your performance or conduct, the Business is asked to promptly provide a clear warning with a clear explanation of what needs to be done to resolve the Business’s concern and give you an opportunity to improve and complete the Stint. A Business is entitled to send you home for gross misconduct, or where the Business’s concerns have not been resolved following the procedure set out above. Where you are sent home you will not have a right to be paid or to receive a cancellation fee.

Standby Stints

Standby Stint slots are designed to ensure that there are enough Stinters available on any given day to fill the whole range of Stints needed by our Businesses. For this reason, Standby Stint slots are only available to Stinters who have indicated that they can carry out all regularly occurring Stints and who have access to all Uniform Options.

By signing up to a Standby Stint slot you are not obliged to accept any Stint offered by the Stint App and we are not obliged to offer a Stint to you. Whilst you can be located wherever you want in the relevant Standby Stint city during a Standby Stint slot, you must be responsive and able to respond within 15 minutes to any form of communication by us, including Stint offers on the Stint App or phone calls.

Pay

Subject to you properly checking in to the Stint (see clause ‎‎5.8), we shall pay you the Total Rate of Pay for the length of the Stint on the Stint Details and pro-rata for any overtime actually worked until you completes the Qualifying Period. The Total Rate of Pay for each Stint derives from your Contractual Rate of Pay in respect of such Stint and, if you are Under 21, includes holiday pay – see clause ‎‎8.5. All payments (including for abortive Standby Stint slots) will be subject to deductions required by law. We shall also be entitled to deduct from your pay or other payments due to you any money which you may owe to us at any time.

Overtime claims must be submitted within 72 hours from the end of a Stint or will be automatically rejected. Overtime claims will be verified with the Business. It is a criminal offence to falsely claim overtime.

Subject to the below, we shall endeavour to pay you on the Friday following the week in which a Stint is completed. There is no set time for the payments to kick in as this is dependent on third parties – so it could be earlier or later on the payment day. It may take up to ten days if, for example, Stint (or third-party payment processors) are experiencing technical issues.

For the purposes of the WTR 1998, your working time shall only consist of those periods during which you are carrying out activities or duties for the Business as part of the Stint. Time spent travelling to the Business's premises (with the exception of time spent travelling between two or more premises of the Business), lunch breaks and other rest breaks shall not count as part of your working time for these purposes and shall be unpaid. This clause ‎7.4 is subject to our obligations to provide you with the Relevant Terms and Conditions on completion of the Qualifying Period.

You are paid by us and not by the Business and should not approach the Business for payment or accept any cash in hand from the Business.

Income tax is payable on tips (subject to the usual bands). You must abide by any lawful policies in relation to tips as may be communicated to you from time to time by the Business. To the extent that you receive any tips from a Stint (whether from the Business or directly from a Business customer), you must report the tips received to both us and the Business.

You are not entitled to any benefits.

If you have completed the Qualifying Period on the start date of the relevant Stint or complete the Qualifying Period during the relevant Stint, you will be informed of the Qualifying Period Total Rate of Pay if different from the Total Rate of Pay, together with the Other Qualifying Period Payments and the other Relevant Terms and Conditions to which you are now entitled under the AWR 2010.

If you consider that you have not received the Relevant Terms and Conditions on completion of the Qualifying Period, you may raise this in writing with us setting out as fully as possible the basis of your concerns. We shall, within 28 days of receiving such request, provide you with a written statement setting out:

relevant information relating to your basic work and employment conditions;
the factors that we considered when determining such basic work and employment conditions; and
where we seek to rely on the defence in regulation 5(3) of the AWR 2010, relevant information which:
1. explains the basis on which it is considered that an individual is a comparable employee; and
2. describes the basic work and employment conditions which apply to that employee.

Holiday

You are entitled to paid holiday which shall accrue at the rate of 12.07% of hours worked. Holiday entitlement will not accrue between Stints. Holiday shall also accrue during periods of sick leave at the rate of 12.07% of your average weekly working hours calculated over 52-weeks (or the period since your first Stint, if less). Working and non-working weeks shall be included in the calculation but weeks in which you have taken any sick leave shall be ignored and earlier weeks taken into account, going back up to two years.

Our holiday year runs from 1 September to 31 August. Your initial holiday year runs from your first day of work under this contract until the end of our holiday year. Your holiday year shall then align with our holiday year.

On completion of the Qualifying Period, you may be entitled to annual leave in addition to your entitlement under clause ‎‎‎‎8.1. In those circumstances, we will inform you of any such entitlement and the date from which such entitlement will commence.

It is important that you take breaks from Stints in the form of holiday and you are encouraged to do so between Stints undertaken. Holiday can only be taken in the holiday year in which it accrues otherwise it will be lost, except in the exceptional cases in which you are not able to take such holiday between Stints undertaken (such as due to being sick for the remaining part of the relevant holiday year after the latest Stint undertaken).

Under 21 Stinters shall receive rolled-up holiday pay for the holiday accrued in each pay period and shall not receive any further holiday pay at the time holiday is taken. Rolled-up holiday pay shall be equal to:

12.07% of your Contractual Rate of Pay for each hour of Stints worked; and
for periods of sick leave or any applicable statutory leave, your average rate of rolled-up holiday pay, calculated over the previous 52 weeks (or the period since you started work or started receiving rolled-up holiday pay, if less), and accordingly, the Total Rate of Pay for Under 21 Stinters normally will be the Contractual Rate of Pay plus rolled-up holiday as calculated above.

In accordance with clause ‎8.5 above, for Under 21 Stinters, holiday pay will normally be included in the Total Rate of Pay and will be paid to these Stinters for each Stint and paid at the same time as, but itemised separately from, the Contractual Rate of Pay in the payslip.

For Over 21 Stinters, holiday pay is not included (or fully covered) in the Total Rate of Pay and will instead be paid at the end of the pay period in which holiday is taken, at the Total Rate of Pay for each hour of holiday. Over 21 Stinters may request paid holiday for the relevant holiday year by filling out a holiday request form. As set out at clause ‎8.4 above, Stinters cannot carry forward any untaken holiday from one holiday year to the following holiday year other than in exceptional circumstances.

We shall not pay Over 21 Stinters in lieu of untaken holiday except on termination of this contract. On termination, we will pay Over 21 Stinters in lieu of any hours of holiday accrued but not taken for the holiday year in which the contract ends. The amount of the payment in lieu shall be at the Total Rate of Pay for each hour of holiday.

Incapacity and other paid leave

If you have accepted a Stint but are subsequently unable to work the hours agreed due to sickness or injury, you must notify us as soon as possible (in advance of the start time of the Stint) by using the Stinter support features on the Stint App. For your benefit of yourself and others, you must not accept a Stint for a day on which you are reasonably likely to be sick and any such acceptance will not be valid.

If you satisfy the qualifying conditions laid down by law, you will be entitled to receive statutory sick pay (SSP) at the prevailing rate in respect of any period of sickness or injury during a contracted Stint, but you will not be entitled to any other payments from us during such period.

For SSP purposes, your qualifying days will be the specific days you have contracted to work in any relevant week in which you are sick, or if no days have been contracted to work in such week, the Wednesday of that week.

You must complete a self-certification form for any sickness absence of up to seven calendar days. For absence of more than a week you must provide a medical certificate stating that you are not fit for work and giving the reason. You must also complete a self-certification form to cover the first seven days. If absence continues beyond the expiry of a certificate, a further certificate must be provided.

Stinters are not entitled to any other paid leave.

Pension

Most Stinters will not be eligible to be enrolled in a pension scheme. We will provide details of the pension scheme to any eligible Stinters.

Collective Agreement

There is no collective agreement which directly affects your engagement as a worker.

Ratings and Behavioural Issues

Businesses are encouraged to rate Stinters from 1 to 5 stars on the Stint App on the basis of categories they consider relevant to a particular Stint. All separate ratings will be taken into account in your average rating. Further details of this process and how it works are provided on the Stint App. This is an automated system which we do not control. Your average rating is publicly available and your individual Business ratings are viewable by other Businesses.

We have no input into or control over the ratings given by the Business. If you are not content with any rating you have received please let us know and we will endeavour to raise this with the relevant Business. However, Stint is not always able to get further feedback from a Business, and under no circumstances should a Stinter contact a Business about a review unless permitted by us in writing beforehand.

Whilst there are no formal disciplinary rules or procedures for Stinters, we have the right to carry out disciplinary procedures, to put you account on hold (for such period of time as we determine necessary), not to provide Stint Services to you, and/or to terminate our relationship with you as a result of your behaviour on the Stint App or during a Stint which includes, but is not limited to: poor ratings, poor behaviour during a Stint (apparent either via a rating or comment on the app, or offline via feedback to our team), poor record of Stint attendance, lack of punctuality, unusual number of Stint cancellations or rudeness to our or Business staff, or other Stinters. Any performance related or other behavioural policies are non-contractual and entirely subject to our discretion.

If you wish to appeal against a disciplinary decision you should contact us using the Stinter support features on the Stint App, or if you are unable to access the Stint App, email support@stint.co

There is no formal grievance procedure available, but if you wish to raise a grievance you may apply by contacting us using the Stinter support features on the Stint App, or if you are unable to access the Stint App, emailing us at support@stint.co If a dispute arises during a Stint between you and a Business please raise the dispute with us before taking any steps.

We May Collect Technical Data About Your Device

By using the Stint App or any of the Services, you agree to us collecting and using technical information about the devices you use the Stint App on and related software, hardware and peripherals to improve our products and to provide any Services to you.

We may collect location data from your device as set out at clause ‎‎5.10and described in our Privacy Policy. You can always turn location services off on your device, although this might cause a Stint to be re-allocated and may hinder our ability to match you to Stints that are within a reasonable distance to your location.

Conditions for using the Stint App

Anyone can download the Stint App, but you can only use the Stint App to find Stints once you have successfully completed our onboarding checks. Our approval process involves a face-to-face interview and other internal on-boarding processes. It is entirely within our discretion to decide whether or not to approve or reject you and we are under no obligation to give you any reason for our decision.

You promise to provide us with all the original documents and information we need to carry out any right-to-work checks. If you do not hold a United Kingdom passport you must provide us with the visa document under which you are entitled to work in the UK (or any other equivalent proof of your right to work) and, if you are on a student visa, sufficient proof of your enrolment as a student in the UK. You must also inform us of any conditions on your right to work including any limits on your working hours. Your use of the Stint Service is subject to and conditional upon your being at all times eligible to work in the UK and our being satisfied by the evidence you have provided. If you lose your entitlement to work in the UK you must notify us immediately. We will run right to work checks from time to time and you must cooperate with these. In particular, information about “likeness” checks required to be carried out by the Business is set out in more detail at clause ‎‎5.9 above. The Services will not be provided to you if at any stage you lose your right to work in the UK.

Let’s be really clear: if you don’t have the right to work, or if you can’t provide the documents and information to prove it, you can’t do Stints.

Too busy to take on Stints?

If you wish to delete your Profile and to no longer receive notifications of Stints you should follow the instructions on the Stint App. Where we opt, for whatever reason, to terminate our relationship with you, your use of the Stint App shall be disabled and your Profile deleted.

Termination

We or you may terminate this contract at any time without prior notice or liability.

If your profile is inactive for a period of six months, we may opt to suspend or terminate your use of the Stint App or disable the Stint App from offering you Stints.

For the avoidance of doubt, on the termination of this contract (howsoever caused) you will not be entitled to any further payments from us other than any outstanding pay calculated in accordance with clause ‎‎7.1.

Offers of Employment from Businesses

If the Business offers to employ you directly it is essential that you let us know so that we can update our records and deal with any related issues. You agree that if you are appointed during the Relevant Period we are entitled to charge the Business an introduction fee other than where you are hired by such Business for a 10-week extended Stint.

Confidentiality and Social Media

In order to protect the confidentiality and our trade secrets (and our group companies) and the Business, you agree not at any time:

whether during or after a Stint (unless expressly so authorised by us or the Business as a necessary part of the performance of your duties), to disclose to any person or to make use of any of our (or any group companies) or the Business’ trade secrets or the Confidential Information; or
to make any copy, abstract or summary of the whole or any part of any document or other material belonging to us or the Business except when required to do so in the course of your duties under a Stint, in which circumstances such copy abstract or summary would belong to us or the Business, as appropriate.

The restriction in clause ‎‎18.1 does not apply to:

any use or disclosure authorised by us or the Business or as required by law a court of competent jurisdiction or any governmental or regulatory authority;
any information which is already in, or comes into, the public domain otherwise than through your unauthorised disclosure; or
the making of a protected disclosure within the meaning of section 43A of the Employment Rights Act 1996.

At the end of each Stint and otherwise on request you agree to deliver up to us or the Business (as directed) all documents (including copies), ID cards, swipe cards, equipment, passwords, pass codes and other materials belonging to the Business which are in your possession, including any data produced, maintained or stored on the Business's computer systems or other electronic equipment.

You must avoid making any social media communications that could damage us or the Business and our or the Business’ business interests or reputation, even indirectly.

You must not use social media to comment on or review (whether in a disparaging or derogatory manner or not) any Stint or Business or any of our or the Business’ staff members or any other Stinter.

Data protection

If you are provided with personal data in relation to a Stint, you shall keep such personal data secure and confidential and comply with all applicable Data Protection Laws and with both our and/or the Business’ data protection policies and procedures which have been notified to you.

We may take all necessary steps, including, but not limited to, terminating this contract immediately without notice if we reasonably consider that you have failed to comply with any relevant Data Protection Laws, and/or our and/or the Business’ data protection policies and procedures.

Acceptable Use Policy

This Acceptable Use Policy sets out the rules governing the use of the Stint App and any related app/website (together Stint Tech); and the transmission, storage and processing of User Content by you, or by any person on your behalf, using Stint Tech. References to we/us in this clause ‎20 includes Stint Students Ltd and Stint Ltd and any other group company and the business of such companies.

General usage rules

You must not use Stint Tech in any way that causes, or may cause, damage to Stint Tech or impairment of the availability or accessibility of Stint Tech, or which may compromise our systems or security or interfere with other users
You must not use Stint Tech:
1. in any way that is unlawful, illegal, fraudulent or harmful; or
2. in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not copy, translate, merge, adapt, vary, alter or modify the whole or any part the Stint Tech, except as part of the normal use of the Stint App and must not disassemble, de-compile, reverse engineer, create derivative works based on the whole or any part of the Stint Tech or facilitate any Stint Tech to become incorporated in, any other programs.
You must not use social media to comment on or review (whether in a disparaging or derogatory manner or not) any Stint or Business or any of our or the Business’ staff members or any other Stinters.
You must not use the Business ratings system otherwise than in a truthful and constructive manner and must not attempt to exploit the rating system.

The above rules are not intended to prevent you from whistleblowing, i.e. raising concerns with respect to any wrong-doing or dangers in relation to our activities or those of a Business. We would ask you to please raise any such concerns internally with us using the support features on the Stint App.

Unlawful Content

User Content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person.
User Content must no
1. be libellous or maliciously false;
2. be obscene, indecent, pornographic or sexually explicit;
3. infringe any Intellectual Property Rights;
4. infringe any right of confidence, right of privacy or right under data protection law;
5. constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity; or
6. constitute a breach of racial or religious hatred or discrimination legislation.

Etiquette

Content must not be untrue, false, inaccurate or misleading.
Content must be relevant to the Stint Service, appropriate, civil and polite, and accord with generally accepted standards of etiquette and behaviour.
Content must not be offensive, deceptive, threatening, abusive, harassing, menacing, hateful, discriminatory or inflammatory.
Content must not be liable to cause annoyance, inconvenience or needless anxiety.
You must not use Stint Tech for the purpose of deliberately upsetting or offending others.

Marketing and spam

You must not use the Stint Tech for any purpose relating to the marketing, advertising, promotion, sale or supply of any product, service or commercial offering.

Data mining

You must not conduct any systematic or automated data scraping, data mining, data extraction or data harvesting, or other systematic or automated data collection activity, by means of or in relation to the Services or our systems, or attempt to decipher any transmissions to or from the servers running any Service.

If someone else owns the phone or device you are usin

If you download or stream the Stint App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

If we reasonably believe you are in breach of our terms and conditions (including our Acceptable Use Policy set out in this clause ‎20), or we suspect that you are using the Stint App in an illegal manner or inappropriately, then we reserve our right to suspend and/or terminate your use of the Stint App. So follow the rules and keep all use legal.

Intellectual Property Rights

All Intellectual Property Rights relating to the Stint App, the Stint Service, the Documentation or any content (including text, graphics, software, algorithms, photographs and other images, videos, sound, trade marks and logos, look and feel) are licensed by Stint Ltd to us.

We grant you a non-exclusive, limited licence to use the Stint App and access the services and content solely for your personal non-business use and for the purposes of the Services only.

You grant us (and our group companies) a worldwide, royalty-free right to ingest, adapt, copy, communicate to the public and otherwise use and exploit any materials provided to us by you or on your behalf (User Content), for the purposes of delivering our services and our own internal business purposes. Any and all moral rights you may have in any User Content is irrevocably and unconditionally waived. We are unable to prevent third parties from using, copying, distributing or misattributing any User Content and shall have no liability to you for third party actions.

You are solely responsible for your own User Content and any consequences of posting any User Content.

To the extent the Stint App or any of Services use any open source software, the applicable open source licence shall govern any use of such open source software.

We Are Not Responsible For Other Websites You Link To

The App or Services may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

Stint App – Downtime and Security

The Stint App relies on lots of third-party systems and services which we don’t run, so we cannot guarantee any specific uptime obligations but we try hard to make the Stint App’s services available 24 hours a day, 7 days a week.

Sometimes the services on the Stint App will be unavailable. This could be for lots of different reasons: we could be doing maintenance, enhancing functionality, updating things, etc.

We also might need to take action to protect ourselves, for example to react to a security issue or if we think the Stint App is being used for improper or illegal purposes and may disable any part of the Stint App or any part of the Services if necessary. This might also mean that we ask you to update the Stint App to the most recent version.

We may ask you to update your password periodically to help maintain security. If you don’t do that, you won’t be able to use the Stint App and you’ll need to do a password reset. For better security, please choose a strong password.

Exclusions and limitations

To the extent permitted by law, we and our licensors expressly disclaim all express or implied warranties, including but not limited to the implied warranties of fitness for particular purpose, merchantability, title or non-infringement. No act or statement by us or our personnel shall operate to make or constitute a warranty or representation.

To the extent permitted by law, Stint Students Ltd and Stint Ltd exclude all liability for damages arising out of or in connection with using the Stint App or its services or content, irrespective of whether it concerns direct, indirect, special or consequential damages or loss or any liability to or by a third party in any way arising under or in connection with the Stint App.

We are not responsible for events outside our control. If our provision of the Services or support for the Stint App or the Services is delayed by an event outside our control which causes an enduring and/or material detrimental impact then we will endeavour to contact all impacted Users who have accepted a Stint which has been directly affected by the event as soon as possible. We will take reasonable steps to minimise the effect of the delay on such Users. Provided we do this we will not be liable for delays caused by the eve

As explained, the Stint App relies on functionality and algorithms to determine the suitability of a Stint as between a Business and a User. This process is automatic and not controlled by Stint. Furthermore, the functionality and algorithms may not always be reliable or may suffer downtime or be otherwise compromised. You agree that we are not responsible to you in any way (including for loss of earnings) if the Stint App doesn’t connect you to Businesses for Stints or if any Stints you are offered or accept are not suitable for you.

Although we have screened all Businesses and Businesses are required to comply with health and safety rules with respect to Stints, we cannot control anything that happens during a Stint and cannot take responsibility for any liabilities arising from the conduct of Stints including physical injury or loss of property.

Nothing in these terms and conditions seeks to exclude or limit our liability if that exclusion or limitation would be contrary to law.

App Store

The ways in which you can use the App and Documentation may also be controlled by the GooglePlay's rules and policies and App Store Connect's rules and policies will apply instead of these terms where there are differences between the two

General and interpretation

A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person's personal representatives, successors and permitted assigns.

A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.

A reference to a statute or statutory provision is a reference to it as amended, extended, transposed or re-enacted from time to time.

A reference to a statute or statutory provision shall include all subordinate legislation made from time to time under that statute or statutory provision.

A reference to writing or written includes email but not fax.

Any obligation on a party not to do something includes an obligation not to allow that thing to be don

A reference to the Stinter Terms or to any other agreement or document referred to in terms and conditions is a reference to the then-current version of the Stinter Terms or such other agreement or document from time to time.

Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

Any provision of these Stinter Terms that expressly or by implication is intended to come into or continue in force on or after termination of a User’s use of the Stint App shall remain in force.

Termination or expiry of this contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach which existed at or before the date of termination or expiry.

The rights and remedies expressly conferred by these terms and conditions are cumulative and additional to any other rights or remedies a party may have.

You may not assign, sub-licence or otherwise transfer your rights or obligations under the Stinter Terms. We may assign or transfer any of our rights or obligations under the Stint Terms.

Notices must be in writing. We may send notices to you by various means, including via the Stint App, Push Notification, SMS, WhatsApp, email or by post to the address you have provided to us. In respect of notices sent by you, we will usually direct you as to how to send these to us. Where we have not provided specific directions, please send any notices by using the using the Stinter support features on the Stint App

Without evidence of earlier receipt, communications made pursuant to clause ‎26.13 are deemed received: if delivered by hand, at the time of delivery; if sent by recorded delivery, at 9.00 am on the second business day after posting; or, if sent by email or other form of electronic medium, at the time of transmission.

The parties do not intend any third party to have the right to enforce any provision of these terms and conditions under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These terms and conditions and any non-contractual obligations arising in connection with it are governed by and construed in accordance with English law, and the English courts have exclusive jurisdiction to determine any dispute arising in connection with these terms and conditions, including disputes relating to any non-contractual obligations.

Stint’s Terms and Conditions