Stinter FAQs

Interested in becoming a Stinter? Here are our frequently asked questions:

General

What is Stint?

Stint is an app that connects you with flexible shifts at hospitality businesses! Co-founded by two brothers, Sam and Sol, the app was designed for uni students when they were students themselves. Stints can fit seamlessly around your studies, and empower you to pick up valuable hospitality skills whilst earning on demand.

How does Stint work?

Once you're activated, it's super simple:

  1. Receive Stint offers on the app
  2. Accept a Stint that suits you
  3. Arrive at the business on time and check in via the app
  4. Ace your Stint!
  5. Receive a star rating from the business
  6. Get paid the following Friday

That's it! You're all set to enjoy the flexible Stint experience.

Where does Stint operate?

Stint is currently up and running in 28 vibrant cities across the UK!

  • London
  • Aberdeen
  • Bath
  • Belfast
  • Birmingham
  • Bournemouth
  • Brighton
  • Bristol
  • Cambridge
  • Cardiff
  • Coventry
  • Derby
  • Edinburgh
  • Exeter
  • Glasgow
  • Leeds
  • Leicester
  • Liverpool
  • Manchester
  • Newcastle
  • Norwich
  • Nottingham
  • Oxford
  • Plymouth
  • Reading
  • Sheffield
  • Southampton
  • York
  • Leicester
  • Southampton
  • Norwich

Getting started

I'm an international student, can I sign up?

International students are welcome to join Stint! The key requirement is to have the right to work in the UK, as indicated on your visa. During sign-up, you'll need to provide your valid Home Office share code, which we use to confirm your right to work. When your right to work expires, we'll request your new share code.

Can anyone sign up for Stint?

To sign up, you must have the right to work in the UK, and be 18 years or older.

Other than that, reliability, enthusiasm and a positive attitude are the qualities you need. We’re looking for people who can show us they can deliver a great experience for customers.

It's great to keep in mind that while there's no CV or interview required, you may be required to send us a quick 20 second video showcasing your customer service aptitude for more customer-facing roles. And don’t forget your first few Stints serve as a first impression!

Do I need prior experience to join?

While prior experience in hospitality can be helpful, the most crucial aspect for success with Stint is your attitude and work ethic. This means a mix of showing initiative, following directions, and being a team player. We values hard workers who contribute positively and give their best effort! So, even if you're new to hospitality, your willingness to learn and adapt is what truly counts.

Is a CV required?

Nope! You don't need to provide your CV to use Stint.

Is there an interview process?

Nope! We don't have an interview process. Just follow the intstructions in the app to sign up.

Whilst there's no interview, it's important to remember that your first few Stints act as a first impression. So, showcasing a great attitude (like you would in an interview) is the key to building a successful profile!

Are there uniform requirements?

Uniform requirements vary by business and role, and will always be displayed clearly in the app. It will always be a range of these hospitality basics:

  • Black / white t-shirt
  • Black / white formal collared shirt
  • Black jeans
  • Black formal trousers
  • Black trainers
  • Black formal shoes

Just check the uniform details provided in the app before accepting any Stint, and turn up looking (and smelling!) fresh!

Can I have another job while using Stint?

Absolutely. You're free to have another job whilst using our platform. Just pick the Stints that fit your schedule, and commit to the ones you accept!


Creating an account

How do I create a Stint account?

Creating a Stint account is simple! Just head over to the App Store or Google Play, download the Stint app, and follow the on-screen instructions. We'll ask for some basic details like your name, date of birth, and university details if you're a student.

How do I prove my right to work?

You'll need to provide documentation that shows your eligibility to work in the UK. If you're a UK passport holder, you'll need your UK passport. Make sure you have it physically with you so you can take a live picture of it. If you're a non-UK passport holder, you'll need your Home Office share code.

I’ve completed the sign-up process. What’s next?

Thanks for completing the sign-up process! The next step will be account activation. This depends on the number of Stinters active in your city at the moment. We're growing rapidly, and the availability of Stints depends on the demand from new businesses we partner with. We'll be in touch with you as soon as we're able to activate your account!

What is the waitlist, and how does it work?

The waitlist is a way for us to manage the influx of new Stinters and ensure that Stinters already on the platform get a fair share of Stints. As our Stinter community expands, the availability of Stints is influenced by the number of businesses we partner with in your city. So, while on the waitlist, keep an eye on your app and emails. When Stints become available in your city, we'll notify you!

How long will I be on the waitlist?

The length of time you spend on the waitlist can vary depending on the demand for Stints in your city. Since the number of Stints fluctuate week-to-week, it's hard to give an exact timeline. Rest assured, our team is actively working to partner with more businesses and bring more Stint opportunities to the cities we work in. We really hope you can join us soon!


Booking Stints

How long does a typical Stint last?

Stints range from 2 to 8 hours in length. There's plenty of variation to choose from! The app always displays the specific duration for each Stint, allowing you to pick what suits your schedule best. If you ever agree to work overtime on a specific Stint, don't worry - you'll be compensated.

Are there minimum hours I’m required to work?

You're in control! Stint offers you the freedom to choose how much you work. While you're free to choose, businesses love consistency. Regular Stinters often get more offers, as our partners appreciate the reliability of familiar faces. Even committing to just one Stint a week can enhance your Stint experience.

How often do I need to complete Stints?

Flexibility is a big part of Stint - there are no minimum hours and you're in complete control of which Stints you accept. That said, if you'd like to benefit from more regular offers, then doing Stints on a regular basis will help! Even doing 1-2 Stints a week will give you access to a wider range of Stint offers, and you'll develop a great rapport with businesses!


Roles and responsibilities

What tasks are involved on Stints?

Stints cover a range of tasks, spanning from back-of-house responsibilities to front-of-house roles. Tasks are always outlined in the app, so you can choose Stints that work with your preferences.

Here’s some examples of tasks you could be doing:

  • Washing dishes
  • Running food and drinks
  • Polishing glasses and unloading the dishwasher
  • Greeting customers
  • And much more!

Remember, the more Stints you do at your favourite businesses, the more skills you'll gain.

What’s expected of me on Stints?

Stint roles vary, and you'll always find clear descriptions on the app outlining the primary and secondary tasks you're expected to do.

While these offer guidance, they're not always set in stone. If there are additional ways you can help out on the day, collaboration is key! Businesses always appreciate a proactive Stinter, and they'll be more than willing to provide direction on how you can help.

When you're on a Stint, you're a part of the team! A positive attitude with coworkers, managers, and customers is essential. If you work well within the team and provide a great service, you'll get top ratings, more offers, and make the most of your Stint experience!

Who will I be working with?

When you head to your Stint, you become part of their existing team! This means collaborating with core staff and sometimes other Stinters.

While many Stint roles involve individual tasks, you're contributing to a wider team effort that keeps the business running smoothly.

Making a good impression and getting top ratings will lead to more offers from the same businesses! It's a great opportunity to create positive working relationships with a team, making your Stint experience even more rewarding.


Performance and feedback

How is my performance rated on a Stint?

We have a star rating system in place that Stinters and businesses use after every Stint. Businesses rate your performance based on:

  • Efficiency completing tasks
  • Attitude
  • Initiative
  • Presentation

While you may not be directly interacting with customers and coworkers, you'll be working in the same space as them, so it's super important to be looking (and smelling!) fresh!

On the ocassion of receiving a low rating from a business, our Support Team offer a feedback call, so you can gain more understanding and get tips for doing better next time.

We strive to maintain a balanced system that considers the Stinter experience, while delivering the trustworthy service that businesses deserve!

Other than performance, what do I need to do to achieve top ratings?

Achieving top ratings isn't just about your performance during Stints. Reliability is crucial, and our 3 strike system helps track that! To maintain top ratings, make sure you:

Arrive promptly: Always be on time to start your Stints. Punctuality is appreciated by both the businesses and our team.

Uniform: Wear the correct uniform as stated in the app for each Stint.

Complete your Stint: Stay for the entire duration of your Stint.

Cancellations: Never cancel Stints with less than 24 hours' notice.

By excelling in both performance and reliability, you'll be on the path to receiving those 5* ratings!

Can I rate businesses?

Yes! We understand that rating your experience can feel just as important as businesses rating your performance. Our in-app rating system provides platform for Stinters to let us know if any issues arise, and what could have been better.

We monitor the ratings that businesses both give and receive, so if there are repeatedly low ratings, or concerns shared by Stinters, we reach out to the business.


Safety and security

What measures does Stint take to ensure safety on Stints?

When you arrive at a Stint, a general manager will usually walk you through any specific health and safety protocols they have. Your personal safety is a top priority. Through our rating system, Stinters have a confidential platform to voice any concerns if they arise. We actively monitor the ratings given by Stinters, and if there's a shared concern, we reach out to the business and investigate further.


Payment

What's the hourly rate?

If you join a Stint Team, Stints are £11 per hour!

For standard Stints in London, you're paid £10.42 per hour and if you are in the rest of the UK, you are paid £9.50 per hour.

When and how do I get paid?

After your Stint(s), you'll get paid on the Friday of the following week.

For example, if you complete any Stints Monday - Friday, your payment will be processed and sent to you on Friday of the next week. For any weekend Stints, your payment will also arrive on that next Friday! To make sure everything runs smoothly, make sure your bank details are correct when you create your Stint account.


Getting in touch

How do I get in contact?

Reaching out to us is a easy with our Live Chat feature in the app. Just head over to your 'Account' tab, tap on 'Help', and you'll spot the Live Chat option ready for your queries!

How can I receive updates from Stint?

We'll keep you up to date via the email you provide during sign-up. For more Stint content, don't forget to follow our Instagram and TikTok pages @stint.uk! They're packed with all things Stint-related to keep you in the loop.


What is Stint Teams?

What is Stint Teams?

Stint Teams is our brand new way to secure guaranteed Stints at the same business, week after week.

When you join a Stint Team, you gain access to exclusive Stints unavailable to other Stinters, allowing you to return to the same business for a set number of weeks. It offers the best of both worlds - the flexibility you love, plus guaranteed and consistent weekly work.

What are the perks?

Exclusive access:
Only Stinters in a Team have access to a business’ Team Stints. You'll be the first to know when they’re available and they won’t be offered to other Stinters.

Guaranteed work:
Secure yourself consistent Stints for a set number of weeks, whilst keeping the flexibility of choosing when you work - fit work seamlessly around your other commitments!

Be a team-player:
By returning to the same place each week, you’ll get to know the staff, and feel like a core, valuable part of the business.

Regular income:
Know exactly how much you’ll be earning week on week, and enjoy the benefits of a steady income you can depend on.

Teams Rewards:
Access exclusive Partner perks, discounts and cash bonuses along the way.

How do I join a Stint Team?

  1. When Stint HQ find the perfect Stint Team for you, we'll send you an invite in the Stint app.
  2. Simply open the form to register your interest.
  3. Let us know your availability and working preferences.
  4. We'll arrange an intro call to confirm the details with you.
  5. If you're successful, congrats! You’ve secured your spot and you can start accepting Stints in the ‘Teams’ section of your app.

Can I still work flexibly around my studies if I'm in a Stint Team?

Flexibility is at the heart of Stint, and always will be! As with a standard Stint, you can choose the hours that suit you during the week - but just make sure that you're available for the minimum number of Stints per week for the set number of weeks (this criteria is specified in your Teams invite).

As a Stint Team member you become a central member of a business, so once you have accepted a Teams Stint, you cannot cancel it. Please double check your other commitments before you join the Team and start accepting Stints!

How many Stints am I expected to do if I'm in a Team?

The minimum number of weekly Stints you need to complete varies depending on the Stint Team you join - this information will be included in your Teams invite in-app and will be explained during an intro call.

How much will I be paid on a Teams Stint?

The hourly rate is £11 per hour and you'll be paid on the following Friday of your Stint.

Stinters on a Team benefit from exclusive cash bonuses and Partner discounts too.

What tasks will I be expected to do during a Teams Stint?

The type of tasks you will be expected to do will vary on the Stint role and business, but will often be very similar to normal Stints - i.e. supporting tasks that are straight-forward but vital to the business.

As you will be returning to the same business time and time again, there will be lots of opportunities to learn more complex tasks and undertake training and additional qualifications.

What if I'm not sure about joining a Team?

Don't worry, we'll give you a Taster Stint at the business when you first join, so if you don't like it you're not expected to stay!

If you choose to remain in the Team after the Taster Stint, you’ll be expected to fulfil the terms in the invite.

Can I join multiple Stint Teams?

Once you have accepted a Teams Stint, you cannot cancel it. As a Stint Team member, you become a key member of staff for the business - they will invest a lot of time into supporting and training you. This makes cancellations very difficult for us to refill which has an unfair, negative impact on the business.

If you encounter an issue, please contact our Customer Support Team as soon as possible.

Can I cancel a Teams Stint?

Once you have accepted a Teams Stint, you cannot cancel it. As a Stint Team member, you become a key member of staff for the business - they will invest a lot of time into supporting and training you. This makes cancellations very difficult for us to refill which has an unfair, negative impact on the business.

If you encounter an issue, please contact our Customer Support Team as soon as possible.

Can I leave a Stint Team?

Once you have completed your Taster Stint and joined the Team, you must complete the weekly Stints you have committed to.

After you have completed these Stints for the specified number of weeks, there will often be an opportunity to continue or leave the Team if you would prefer.

Are you a business?

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