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Team Terms and Conditions

Last updated: 2024

These Team terms and conditions (the Team Terms ) form part of the Stinter Terms and will only apply to you when you are part of a Team (as defined below), or applying to join a Team.

In the event of conflict between the Stinter Terms and these Team Terms, these Team Terms will apply.

Changes to Team Terms

We may need to change the Team Terms to reflect changes in law or best practice or to deal with additional features which we introduce.

We will notify you of any changes in writing (which may include by push notification), and your continued use of the Stint App serves as your agreement to be bound by such changes.

Definitions

Unless otherwise defined in these Team Terms, defined terms in these Team Terms will take the meaning given to them in the Stinter Terms.

  1. Default Total Rate of Pay: the Total Rate of Pay set out in the Stinter Terms.
  2. Team: means a team of Stinters that have committed to performing specific roles for a Fixed Team Term with a Business at one or more Business locations.
  3. Team Form: the form you must review and fill in when applying to join, or when applying to continue working as part of, a Team. The Team Form may be accessed in the Stint App or alternatively, will be provided to you by e-mail, text message or other form of communication.
  4. Fixed Team Term: the number of weeks you committed to working at a Business as part of a Team.
  5. Minimum Stint Number: the minimum number of Stints you must carry out at a Business per week, during the Fixed Team Term.
  6. Team Group: the WhatsApp’ or other group created by Stint Ltd containing all the Stinters of a Team.

Finding and Joining a Team

When Teams are available to join, details will be provided to you in the Stint App or by e-mail or other form of communication, and in the Team Form. These usually include:

  1. the identity of the Business;
  2. the position and the type of work the Stints for this Team involves;
  3. the location(s) of the Business;
  4. the minimum number of weeks a Stinter must commit to working at a Business;
  5. the Minimum Stint Number required;
  6. the date or dates on which the Stinter may start the Fixed Team Term;
  7. any specific requirement of the Business (including training);
  8. where practical, the applicable Contractual Rate of Pay and the Total Rate of Pay if it differs from the Default Total Rate of Pay set out in the Stinter Terms;
  9. any expenses payable by or to the Stinter for the Stint; and/or
  10. any uniform requirements, (together the “Team Details”).

Eligibility

In order to become part of a Team, you must have completed the standard onboarding, and must have been taken off the waiting list. If you apply to become part of a Team and you have not been taken off the waiting list we will not progress your application to become part of a Team.

To join a Team, please select the Team you would like to apply to and follow the instructions set out in Team Form. The Team Form will set out the Team Details.

In order to assess your eligibility to join the Team you selected, we will ask you to complete the Team Form in which we may ask, where applicable:

  1. the date on which you are able to join the Team and start working;
  2. whether you are comfortable working in an environment serving alcohol;
  3. the Fixed Team Term you can commit to;
  4. the Minimum Stint Number you can commit to carrying out;
  5. your preferred days of work;
  6. whether you are still a student; and
  7. any other question as we may require from time to time.

In order to ensure you best fit the Business’ needs, and to offer you a Team which is easy for you to join, and which matches your skills, we may also ask you in the Team Form:

  1. about yourself and your preferences (e.g. if you are comfortable speaking with customers);
  2. details of any relevant work experience;
  3. your closest tube station;
  4. to upload an Onboarding Video if you haven’t shared with us an Onboarding Video during the initial onboarding;
  5. whether there are specific periods during the Fixed Team Term during which you would be unavailable (e.g. to take an exam);
  6. with respect to Businesses with stricter requirements:
    1. whether you have the required uniform;
    2. whether you are wearing any type of fake nails; or
    3. if you have visible tattoos; and
  7. your availability to attend a Business-required training session.

If you are working under a visa, when applying to be part of a Team, ensure that the Minimum Stint Number you choose for the Fixed Team Term comply with any limits on working time.

Approval Process

We will review your answers to the Team Form and the Onboarding Video, to allow us to assess:

  1. your customer service skills or potential (if not already done so during the initial onboarding);
  2. your fit to the Business you wish to work with; and
  3. your fit to the role you applied to.

Stint Ltd may also call you to discuss the role and your application further, before sharing information with the Business.

We will share certain information set out in your Team Form as well as your Onboarding Video with the Business, as further set out in the Privacy Notice. The Business will assess your skills and fit to the Business, and will approve or reject your application to join the Team.

Trials

You may be invited to carry out one or more paid trials with the Business, prior to fully becoming a member of a Team.

During the trial period, the Business and/or Stint may decide that you do not fit the Business or the Team, and you will be removed from the Team and the Team Group.

You may also decide that you do not wish to join the Business, in such case, you must let us know within 24 hours from your last trial. We will automatically remove you from the Team and the Team Group.

Accepting and joining a Team

Once you are offered to join a Team, you have 24 hours to choose whether to accept or reject the offer. Before you accept to becoming part of a Team, you must review and ensure that you can comply with and agree to all terms of the Team Form and/or otherwise communicated to you.

You will be asked to join a Team Group with other Stinters currently in your Team. You must join the Team Group as essential information may be shared in the Team Group.

If, either before or during the course of the Fixed Team Term, you become aware of any reason why you may no longer be suitable to be part of the Team (including ill health), you must notify us without delay using the Stinter support features on the Stint App. This includes where the nature of the Stints you carry out as part of the Team has been changed by the Business so that the type of Stints you are asked to perform is not what you had accepted and is no longer appropriate.

Signing up to Stints within a Team

Every week, we will release to all Stinters in a Team the Stints available for the following week. Stints are available on a first come first serve basis.

You must choose a number of Stints equal to the Minimum Stint Number you committed to.

Within a certain amount of time (which will be communicated to each Team, and currently is 24 hours) after the release of the Stints, you will be able to sign up to additional Stints should you wish to. These additional Stints are available on a first come first serve basis.

Removal from a Team

We may, at our absolute discretion, remove you from a Team with immediate effect, if you fail to comply with the Stinter Terms or these Team Terms, including without limitation, clause 5.5 of the Stinter Terms.

We reserve the right to remove you from a Team and a Team Group as a result of your behaviour on the Stint App, the Stint Group, during a Stint carried out as part of a Team, or with other Stinters, which includes, but is not limited to: poor ratings, poor behaviour during a Team Stint (apparent either via a rating or comment on the app, or offline via feedback to the Stint Ltd team), poor record of attendance, lack of punctuality, unusual number of Team Stint cancellations or rudeness to Stint Ltd or Business staff or Stinters. Any performance related or other behavioural policies are non-contractual and entirely subject to our discretion.

We will remove you from the Team Group upon your departure of or removal from the Team for any reason.

Change of nature of Stint

If the nature of the Stints you agreed to carry out as part of a Team has been changed by the business so that the new Stints you are expected to carry out are no longer appropriate, you must inform us immediately. In such event you may leave the Team immediately

Fixed Team Term Extension

Towards the end of your Fixed Team Term, you may ask us, or we may ask you, to extend the Fixed Team Term, in which case you will be asked to fill in the Team Form.

Business Requirements and Uniforms

If you have been accepted to work as part of a Team, any Business requirement regarding uniform, training and other role expectations will be provided by Stint Ltd and/or the Business upon being accepted into a Team.

Where applicable, you must attend mandatory training at the date set out in the Team Form, for which you will be paid the Default Total Rate of Pay. Where you have selected that the training date is not convenient to you, we will discuss an alternative date. Unless otherwise agreed with us, You may not commence any Stint as part of the Team until and unless the mandatory training has been completed.

Punctuality

You must arrive on time at your Stint, in accordance with clause 5.10-5.13 of the Stinter Terms.

Sending a replacement and Cancellations

You may use the Team Group to find a substitute to one of your Stints, or to swap your Stint with another Stinter within your Team, provided that the Stinter has been trained and is qualified for the same role as you. You cannot ask a Stinter from another Team to replace you.

If you cannot find a substitute in accordance with section ‎12.1 above, you must attend the Stint. If you fail to attend it will be considered to be a cancellation by the Stinter and clauses 5.21-5.22 of the Stinter Terms will apply. We also reserve the right to remove you from the Team with immediate effect on notice.

Pay and Rolled-up Holidays

The relevant Contractual Rate of Pay and the Total Rate of Pay for particular Team Stints will normally be set-out on the Stint App or relevant Team Form where it differs from the Default Total Rate of Pay.

Holiday accrual and pay for Team Stints will be calculated in accordance with clause 8 of the Stint Terms, subject to the terms below. The Total Rate of Pay for Team Stints will always include rolled-up holiday pay for Under 21 Stinters.

A benefit of working as part of a Team is that you may become eligible to a higher Contractual Rate of Pay and Total Rate of Pay for certain Team Stints. We will tell you, as and when relevant, how to qualify for it. A Total Rate of Pay over £12.88 will include rolled-up holiday pay for both Under 21 Stinters and Over 21 Stinters. How we roll-up holiday pay is set out in in clause 8.5 of the Stinter Term.

Sickness and injury

For the avoidance of doubt, the provisions of clause 9 of the Stinter Terms shall apply in respect of any sickness or injury suffered during Stints carried out as part of a Team.

Benefits

As part a Team, you may offer you, at our absolute discretion, from time to time, the following benefits (subject to section ‎‎14.2below):

  1. for every 12-week period of Fixed Team Term, you may request to take one week during which you will not be attending any Stint at the Business. Any such request must be made at least 10 days prior to the requested time off. Stint will review any such request with Business demands, and any already drawn up rota. Stint Ltd may at its absolute discretion, decide to accept or reject your request. Notwithstanding, Stint Ltd will use reasonable endeavours to accept your request where submitted with sufficient advance notice. You may request time off for a longer period, which may be approved or rejected at Stint’s sole discretion;
  2. a higher Total Rate of Pay than the Default Total Rate of Pay, in accordance with section ‎11 above;
  3. next-day pay through our third party supplier; and
  4. any other offer or benefit as we communicate to you from time to time.

We may decide not to offer the benefits in section ‎‎14.1 above to the extent we determine not reasonably practicable, including as a result of factors beyond our reasonable control. We reserve the ability to amend or withdraw at any time all or some of the benefits we offer on notice to the relevant Team Stinters.