Business FAQsAre you a Stinter? See Stinter FAQs
How do I get started?
Getting started is easy — simply get in touch with us via our Live Chat to arrange a consultation with a member of our team. From there, we will guide you through the necessary steps. We’ll establish some of the key patterns of your business and highlight exactly how much money you could be saving, before creating and implementing a tailored staffing rota. After that, it’s all about constant feedback until we have a perfect fit.
Do I need to go through onboarding?
Yes, onboarding is a key part of the process as it allows us to understand how your business works and how Stint can best support you. Our team will also show you how the app works and how to post Stints, as well as helping you figure out the best times for your Stints.
I’ve had a staff member call in sick, can I use Stint to replace them?
Yes, you can sign up to our On-demand plan and book temporary staff whenever you need them, for as little as 2 hours at a time. Get in touch to arrange a call with a member of our team.
Do you provide Chefs/skilled staff members?
No, we do not. The Stinters are there to perform only the basic tasks which require no experience. We compile these tasks together to create Stints — a combination of straightforward responsibilities such as clearing/resetting tables, collecting glasses, polishing cutlery etc. Your core team members are now freed up to focus solely on providing fantastic customer service and all of the tasks that drive revenue.
How can I contact you?
If you are an existing Partner, please reach out via the app where we you can use our live chat or find phone numbers for our helpful team.
If you are a new customer, please contact us page to reach out and someone from the team will get back to you.
How much does it cost?
Stint prices start at £12.99/hour. We wanted to make the cost of using a Stinter no more expensive than it is to employ a regular staff member (taking into account the costs of employment such as holiday pay, sick pay, pension contributions, NI etc). Stinters can be used for as little as 2-3 hour shifts instead of the traditional 7-8 hour shift you’d give to your full time employees.
Once these costs are accounted for, the all-in costs of using Stint are identical — if not less — than employing a regular staff member.
How does payment work?
We wanted to make payment as simple and easy as possible. Payments will be taken via our direct debit and card payment facility, Stripe, in which clients can enrol using their business’s bank or card details. Invoice payments are collected automatically on a weekly basis.
Are there any additional costs?
No, the only cost involved is the hourly rate.
Can I pay the Stinters in cash?
No, all transactions are done electronically to avoid any errors or mispayments. But don’t worry, we take care of all the tricky stuff.
Is VAT included in your hourly rate?
VAT is not included in the hourly rate. Standard VAT applies and is included on all invoices.
How do I book my Stints for the week?
Booking your Stints can be done straight in the app. You can organise an app demo with a member of our team at any time.
Can I use Stint on an Android device?
Yes, Stint is compatible with both iOS and Android devices.
Why should I rate my Stints?
Providing feedback and rating Stinters is at the core of our platform. After each Stint, rating Stinters will alert our system as to who you would or would not like to return to your business.
Ensuring you are always rating Stinters will make for a far better experience for both parties and will ultimately ensure a higher rate of repeat Stinters. It is important to let the Stinters know what they’re doing well and what they need to improve, so the more ratings and feedback we get, the better our Stinters will be.
If you haven’t rated the Stinters within seven days, we will give them an automatic 5 star rating, so it’s really important to rate Stinters especially when you think there is room for improvement.
Do the Stinters rate us?
Yes, we operate using a two-way rating system to ensure both parties are getting the most out of their experience. Stinters love working at businesses who have a great history of feedback from their fellow Stinters. Ensuring Stinters are looked after plays a big role in the matching process and has a substantial impact on your ability to find repeat Stinters. The happier the Stinters are, the more likely they are to come back!
Can I cancel my Stints?
Yes, cancelling a Stint is very straightforward and can be done by locating the Stint you want to cancel in the ‘My Stints’ section of the app.
However, be sure to read our cancellation policy before doing so to avoid any extra charges.
Details of the Stints
What is the minimum Stint length?
The minimum Stint length you can post is 2 hours.
Can I get a Stint at short notice?
We encourage all businesses to post their Stints in advance to ensure they are matched to the most suitable Stinters for each Stint. But if something does change last minute, we’re here to help! You can a Stint at any time through the app and we’ll do our best to find you a Stinter.
Why should we book in advance?
Posting in advance ensures that you are matched with the most suitable Stinters for the role in question and maximises your chances of getting Stinters who have worked with you before.
What is the cancellation policy?
No assignment or within 5 minutes of posting — No Charge
Cancellation over 24 hours before — No charge
Cancellation 12-24 hours before – 10% charge
Cancellation 6-12 hours before – 20% charge
Cancellation 3-6 hours before – 40% charge
Cancellation 1-3 hours before — 60% charge
Cancellation <1 hour before — 100% charge if the Stint is less than 4 hours long
Cancellation <1 hour before — 85% charge if the Stint is longer than 4 hours
What happens if my Stinter doesn’t show up?
It is very unlikely that a Stinter wont show up to a Stint at all, and our Business Support team will always notify you if a Stinter is going to be late or if there are any last minute changes to your assigned Stinter.
If, in the unlikely case, a Stinter does not show up and you haven’t heard from us, you should reach out to our Business Support team and let them know as soon as you can. From there, we will ensure a Stinter gets to you as quickly as possible and will carry out an investigation into what happened.
Can I choose which Stinters I get?
No, we do all the legwork. One of the benefits of Stint is that it lets you reduce the time spent managing your rota to allow you to focus on more important aspects of your business. All you need to do is confirm the details of what is required week-by-week, and we’ll take care of the rest.
Our system will always prioritise the best candidates for any Stint based on a number of different suitability factors. These include whether or not they have worked with you before, their performance in similar businesses to yours as well as their specific strengths as a Stinter.
Can I get the same Stinter every time?
Our aim with every business is to achieve a situation where the majority of your Stints are carried out by repeat Stinters.
As your spikes in trade generally fall into the same time slots week-by-week, the chances are the same Stinters will be available during those times too. Ensuring you are always rating Stinters after each Stint will tell us if you would or would not like them to return. The more 5 star ratings you give out, the higher your repeatability percentage becomes.
When posting a Stint, Stinters who have worked with you before and received positive feedback will be prioritised but there is no way to request a specific Stinter for a Stint.
What uniform can we request?
All Stinters are required to have the following items of clothing in order to be eligible to work through our platform:
- Black t-shirt
- Black long-sleeve collared shirt
- White long-sleeve collared shirt
- Black trainers
- Smart black shoes
- Black trousers
- Black jeans
- Black socks
Stinters on the whole prefer wearing casual uniform when possible (t-shirt, jeans and trainers), so if that is appropriate for your business, we suggest choosing those items.
If you have any items of uniform specific to your business you would like the Stinter to wear (aprons, jackets etc.), then feel free to include those when specifying uniform requirements!
Can I extend my Stint if I require them for longer than expected?
On some occasions, you may want to extend the length of your Stint if you require our Stinter’s help for a little longer than anticipated. In order to do this, you will need to ask the Stinter if they are happy to stay on until the specified time.
After the Stint is completed, the Stinter will have the option to ‘submit overtime’ through the app by selecting their new ‘finish time’. If in the unlikely event of a Stinter arriving late to their Stint, this will be considered when calculating overtime to ensure they are paid in accordance with how many hours were worked.
If they are unable to stay on longer and you would like some extra support, post a new Stint through your app and we’ll do everything we can to get someone over for the specified time.
What is meant by ‘basic tasks’?
Basic tasks are those that require little to no skill or experience, but are vital to the running of your business. During onboarding, we will help you determine which basic tasks your staff are carrying out which could be done by a Stinter instead.
Here are some common examples of how businesses use Stint:
- Clearing/resetting tables
- Polishing cutlery and glassware
- Greeting customers and taking them to their tables
- Emptying and reloading dishwashers
- Filling up jugs of water
- Taking customers coats
- Taking empty dishes away from customers between courses
- Collecting glasses
- Keeping the front area tidy
- Helping set up
- Helping close down
Why can Stinters only perform basic tasks?
Stint generates benefits by introducing a division of labour into your business. Without Stint, your trained staff have to juggle basic tasks — which are vital to running your business — with skilled, value-added tasks which drive revenue. With Stint, those basic tasks are completely taken away from them, allowing them to focus completely on providing great customer service.
Stinters can carry out these basic tasks just as well as your trained staff because no skill is required, but they won’t be able to perform skilled, value-added tasks to the same standard – those are best left to your core team.
How do you ensure Stinters have a right to work?
We have an extensive vetting process for the Stinters on our platform to ensure they are all legally able to work at your business.
Each Stinter is met in person and required to provide both valid passports/right to work documents which are recorded on our system.
Any international students’ weekly hours will also be capped accordingly.
We have our own Health & Safety policies, how will the Stinters know about this?
A key part of onboarding with Stint is establishing the specifics of your Health & Safety rules and regulations and ensuring it is correctly passed on to each Stinter carrying out a Stint at your business. The following information is collected during the process:
- Fire-exit locations
- Any obvious dangers/hazards involved in a specific Stint and/or on the site they’ll be working at
- Who to report to/what to do in the case of a Health & Safety risk or injury during the Stint
- Location of any first aid boxes and identity of any trained personnel
- Any workplace measures or working practices in place to control risks, e.g. staff must not run in the kitchen, the non-slip floor covering must remain in place at all times etc
- Any other important site-specific Health & Safety information
All details will be presented to Stinters within their app before carrying out a Stint.
Health & Safety, however, is a collaborative process between Stint and each business. Any information we provide to Stinters should not replace the Health & Safety training that you would ordinarily provide to your employees when they join the business.
Are Stinters covered by insurance?
Stint has public liability insurance, employer’s liability insurance, and professional indemnity insurance covering up to £5m, £10m, and £1m per claim respectively. Stinters who come and work on your premises will be covered by the same injury-related insurance policies that your staff are covered by.
How reliable are Stinters?
Ensuring Stinters are always on time is a top priority of ours. Every week, hundreds of businesses rely on Stint and we have a number of different structures in place to ensure lateness and no shows are avoided at all costs.
Firstly, all Stinters are notified with a detailed travel plan for getting from their location to your business with time to spare. Our app then uses smart geo-tracking software to monitor Stinters’ whereabouts in the lead up to their Stint to ensure they are on course to arrive on time.
Stinters are also rated on their punctuality. If they miss their check in time, their punctuality rating will drop depending on the extent of their lateness which will impact their ability to find Stints going forward.
How experienced are the Stinters?
Our Stinters are not (for the most part) hospitality or retail experts. Their purpose is to cover the basic tasks in your business to free your core team up to do what they do best, when it matters most.
However, our Stinters learn very quickly, and soon gain experience in executing these tasks to a very high standard. They are also supported by a number of training and guidance resources to ensure they always know how to execute the job at hand and what the specific requirements of each business are.
How do I know the Stinters will be good?
Our competitive rating system ensures that Stinters will be hard-working and motivated on every Stint. They know that they need to perform well on Stints, otherwise they will be rated poorly and will have trouble finding Stints in future.
We will aim to match you with repeats where possible — these are Stinters who have worked at your business before and received a 4 or 5 star rating from you.
How old are the Stinters?
Every Stinter must be at least 18 years old. This is confirmed during the Stinter onboarding process.
Do all Stinters speak English?
Yes, all Stinters must speak English.