Welcome back to our series walking you through the key features of the Stint platform, one by one.
Next up is our Labour Productivity Model, which creates a personalised rota to make sure that you have the perfect number of staff throughout the day…
We measure our model’s success on its ability to make a difference for every single hospitality business that uses it. And, so far, every operation that has integrated with Stint have reduced their labour percentage, and have seen an increase in revenue during spikes, resulting in an increase in operating profit.
This is no accident. Whilst our innovative solution certainly helps, a huge amount of our success derives from the effort we put into making sure that it works for each individual hospitality business — yours included. We don’t just want you to use Stint; we want you to use it in a way that maximises both your potential and your profit.
That’s where our Labour Productivity Model comes in. Our data team has spent months working on a model that makes sure your operation receives the attention it deserves, via the production of a custom staffing rota dependent on variables that only apply to you.
What does it do?
Our model is more than just a guide on how to use Stint. We use your specific business metrics and data to calculate how you should staff most efficiently throughout the entire week — taking into account both your core team’s shifts, as well as any Stints on top.
That means we’ll be able to give you a concrete plan for every hour of the working week, and set goals dependent on what we expect you to achieve. That leaves you with a clear guide detailing just how much you can increase your revenue and minimise costs during your spikes in trade if you take our recommendations onboard.
Our model begins by establishing how many people you will need working at any given time of the day to ensure that you maximise your potential, whilst avoiding unnecessary costs. It then uses this data to calculate the length of the shifts your full-time staff should be working, and the hours you’ll need extra help during your spikes, courtesy of Stint.
How do we do it?
Our data scientists have spent hours in restaurants, closely observing staff and making note of every task necessary in a hospitality operation. These cases are used as a reference to determine the frequency these tasks are completed during the fairly consistent peaks and troughs that apply to most hospitality businesses.
Crucially, we then collect data from you that applies to your specific business, such as the time and frequency of your peaks, and the changes in demand on different days of the week. We’ll also take into account the way you traditionally staff — including the number of people you employ, the wages you pay, and the minimum shift length that you regularly offer and that your staff would happily take.
New figures are then created using a very long formula. You don’t need to see it on paper — it’s pretty mind boggling!— but, in short, it helps us to calculate similar data to that compiled in the reference cases, but taking into account your own unique variables.
The tasks are then separated into skilled and unskilled, and the amount of time spent on each of these two categories throughout the week is calculated. We then divide each category by 60 in order to determine the minimum skilled and unskilled headcount you need for each individual hour.
What does it look like?
As you’ll be well aware, staffing isn’t that simple — it’s more than a headcount.
That’s why we take the new figures and turn them into a rota, which spells out how many Stints and permanent staff members are needed on an hour-by-hour basis for every day of the week.
First things first, our model doesn’t aim to schedule Stints for the sake of it. Instead, it works out what makes the most sense for your business.
That can be demonstrated by the way it prioritises the extension of a permanent shift over a Stint, as long as the headcount required for the next hour is equal to or more than the current number. Even if it drops, we’ll attempt to merge the shift with another, by adding in a break to cover the duration of this trough. However, if this period is longer than an hour, it often makes most sense to end the shift. Only when this occurs will we encourage you to bring in an extra pair of hands, courtesy of a Stinter, to ensure you are covered once your next spike begins.
We also guarantee that each individual Stint can be justified economically. Given that Stinters are unskilled workers, tasked with carrying out basic tasks only, it would be counterproductive for them to work hours that your full-time staff would be happy to.
We are able to do this by calculating a maximum Stint length specific to your business, taking into account your wages and minimum shift length. As a result, we will only suggest that you bring in a Stinter during acute spikes in trade, when your permanent staff aren’t available to work. That means that a Stint will never cost more than it would have done to extend the shift of a core team staff member to cover a spike in trade.
Our Labour Productivity Model doesn’t just show you how to use Stint in the most effective way possible, but it also estimates how much additional profit you could make by implementing our recommendations.
That’s because once we’ve provided you with your bespoke recommended hourly rota, we’ll also be able to calculate the positive financial difference it will make for your business. These financial figures will outline our projections of your operating profit, based on the reduction in labour percentage and increase in revenue that we expect you to experience.
At first, these figures might seem too good to be true, but we’ve seen them repeated time and time again, and some cases have even exceeded expectations. For example, Urban Tandoor, a restaurant in Bristol, integrated with Stint back in October 2020 and saw their labour percentage fall from 40% to 34% — and that was just within the first four weeks of using Stint. In addition to this, they saw an annualised increase in operating profit of 85%.
Even if you are pleased with the net impact of Stint, if we don’t reach our own ambitious targets, we won’t be satisfied. In these rare cases, we work around the clock in order to make sure our rota is spot on to hit the milestones we’ve set, and adjust our figures accordingly.
Do we have the right data for your business?
We’ve worked with hundreds of hospitality businesses and observed patterns in a spectrum of settings — from wet-led pubs to cafés — so we’re pretty confident that our data will apply to your business.
However, if there’s a reason why our data might not apply to your business model, we’ll come and do some unique modelling! The likelihood is this will only apply if staff at your business spend ample time carrying out a task that is not needed anywhere.
Likewise, we’re determined to make sure our product is as personalised and helpful to each individual business as it possibly can be. Our commercials team will walk you through the process of inputting the appropriate data, and will ask enough questions to show you how seriously we take collecting the right figures.
If you want to learn any more about how we ensure our model will work for your business, or want to book in a free consultation, please get in touch.